Last updated: [ADD DATE]
Template — legal review required. Align this policy with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 and any marketplace policies.
Our commitment
We want you to be satisfied with every Positive Ayurveda product. If something is wrong with your order, please contact us.
Eligible for return or replacement
- Products received damaged, leaking or defective
- Wrong product delivered
- Product past its expiry date at delivery
Please contact us within [ADD NUMBER OF DAYS] days of delivery with your order number and photographs.
Hygiene and safety restrictions
For hygiene and safety reasons, opened or used personal-care products may not be eligible for return, except where the product is defective or where applicable consumer law requires otherwise.
Refunds
Approved refunds are made to the original payment method within [ADD NUMBER OF DAYS] business days of approval. [ADD COD REFUND PROCESS IF APPLICABLE]
Marketplace purchases
Products bought on third-party marketplaces are subject to that marketplace’s return policy. Please contact the marketplace first.
Product reactions
If you experience irritation, stop use, consult a doctor if needed, and contact us with the batch number so we can review your concern.
Contact
Email: [ADD EMAIL] · Phone: [ADD CUSTOMER CARE NUMBER]